Last Updated: January 9, 2025

1. Introduction

Welcome to NOEM Luxury Homes LLC, doing business as NOEM Luxury Stays ("NOEM," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our short-term rental booking platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service, including:

Name, email address, phone number, and postal address
Billing address and payment-related details (note: all credit card information is processed and stored securely by our payment processor, Stripe, and is never stored on our systems)
Government-issued identification for identity verification
Profile photos and biographical information
Communication with hosts, guests, and our support team
Reviews and ratings
Property information (for hosts)

2.2 Information Automatically Collected

When you use our platform, we automatically collect:

IP address and device information
Browser type and Internet Service Provider (ISP)
Date and time stamps of visits
Referring/exit pages and click data
Location information (with your consent)
Usage data and browsing history on our platform
Cookies and similar tracking technologies
Booking and transaction history

3. How We Use Your Information

We use your information for the following purposes:

Processing and managing bookings
Facilitating communication between hosts and guests
Verifying identity and preventing fraud
Processing payments
Providing customer support
Sending important updates about your bookings
Marketing and promotional communications (with your consent)
Improving our services and user experience
Complying with legal obligations

4. Information Sharing and Disclosure

4.1 With Other Users

Hosts receive guests' names, profiles, and booking details
Guests see hosts' property information, profiles, and contact details
Reviews and ratings are publicly visible

4.2 With Service Providers

We share information with trusted service providers for:

Payment processing (through our secure payment processor, Stripe)
Identity verification
Customer support
Cloud hosting and storage
Analytics
Marketing and advertising

4.3 Legal Requirements

We may disclose information:

To comply with legal obligations
To protect our rights and property
To prevent fraud or illegal activities
In response to valid law enforcement requests

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data
Regular security assessments
Access controls and authentication
Secure data storage and transmission
Employee training on data protection

6. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Control cookie settings
Export your data
Withdraw consent for data processing

7. International Data Transfers

We may transfer your information to countries outside your residence for processing. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Data Retention

We retain your information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through Email notification.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

NOEM Luxury Homes LLC

d/b/a NOEM Luxury Stays

Email: admin@noemluxurystays.com

Phone: (913) 709-8038

12. Additional Rights for Specific Jurisdictions

12.1 European Economic Area (EEA) Residents

Under GDPR, you have additional rights, including:

Right to data portability
Right to restrict processing
Right to object to processing
Right to file a complaint with supervisory authorities

12.2 California Residents

Under CCPA/CPRA, you have additional rights, including:

Right to know what personal information is collected
Right to know if personal information is sold or shared
Right to opt-out of sale or sharing of personal information
Right to limit use of sensitive personal information

13. Cookie Policy

Like most websites, we use 'cookies' to store information including visitors' preferences and site activity. These cookies help us optimize your experience by customizing our web page content based on visitors' browser type and other information.

14. Accountability

We are committed to demonstrating compliance with privacy principles and maintaining documentation of our privacy program, including:

Regular privacy impact assessments
Employee training records
Data processing records
Incident response plans